1. Acceptance of Terms

By downloading, installing, or using Halla you agree to be bound by these Terms. If you do not agree, please do not use the service. These terms may be updated from time to time; continued use constitutes acceptance of any changes. You must be at least 18 years old to use the service independently. Users under 18 may use the service with parental consent and supervision.

2. Description of Service

Halla is a platform that helps users discover and book travel experiences, connect with trusted providers, access travel recommendations and reviews, manage bookings and itineraries, and share travel experiences with other users. Our service connects travellers with service providers; we are not directly responsible for the quality of third-party services.

3. User Responsibilities

• Provide accurate and truthful information.
• Maintain the security of your account credentials.
• Use the service in compliance with applicable laws.
• Respect the rights and privacy of other users.
• Do not engage in fraudulent or harmful activities.
• Report any issues or violations to our support team.

You are responsible for all activities that occur under your account.

4. Booking and Payment Terms

All prices are displayed in the local currency. Payments are processed by secure third-party providers. Booking confirmations are sent via email and in-app notifications. Cancellation policies vary by provider. Additional fees may apply. We strive for accurate pricing but reserve the right to correct pricing errors.

5. Refund Policy

Deposit payments and pending bookings

If you pay a deposit for a booking pending confirmation and no availability is confirmed, your deposit is refunded in full within 3 business days from the date we determine the booking cannot be fulfilled.

Eligible refund scenarios

• Unavailable pending booking — full deposit refunded within 3 business days.
• Provider cancellation — full refund of amounts paid.
• Significant service failure (e.g. wrong room type or wrong dates due to our error).
• Duplicate charge due to a technical error — refunded in full.
• Pricing error due to a platform fault — booking may be cancelled and refunded.

Non-refundable scenarios

• Customer cancellations after the provider's free-cancellation window.
• No-shows and partially used bookings (e.g. early checkout).
• Bookings marked non-refundable at the time of purchase.
• Cancellations due to personal circumstances unless covered by travel insurance.

Processing timelines

• Deposit refunds — initiated within 3 business days; funds arrive within 5–10 business days.
• Provider-cancelled bookings — 5–7 business days after provider confirmation.
• Duplicate charge refunds — 3–5 business days.
• Other approved refunds — 7–14 business days.

Refunds return to the original payment method. We are not responsible for delays caused by banks or payment processors.

Requesting a refund

Open the app or website, go to My Reservations, select the booking, and tap Request Refund or Cancel Booking. Our team responds within 2 business days. You may also email us with your booking reference.

6. Content and Intellectual Property

All content in Halla (text, images, logos, software) is protected by intellectual property rights. You may not copy, modify, distribute, reverse-engineer, or create derivative works without permission. User-generated content (reviews, photos) remains your property, but you grant us a licence to use it for service improvement and marketing.

7. Prohibited Activities

• Using the service for illegal purposes.
• Attempting to hack, disrupt, or damage the system.
• Creating fake accounts or impersonating others.
• Posting inappropriate, offensive, or harmful content.
• Spamming or sending unsolicited communications.
• Using automated tools to access the service.

Violations may result in account suspension or termination.

8. Service Availability and Changes

We strive to maintain availability but cannot guarantee uninterrupted access. We may modify or discontinue features with reasonable notice, perform maintenance that temporarily affects service, update these terms, or suspend accounts that violate them.

9. Limitation of Liability

Halla provides services "as is" without warranties. We are not liable for actions of third-party providers, indirect or consequential damages, loss of data or profits, or circumstances beyond our control. Our maximum liability is limited to the amount you paid for the specific service in question.